Shipping & Delivery
We provide FREE Standard delivery shipping to any address within the US for any order above $50. However, note that we do not deliver to PO Boxes, military and restricted areas, and naval ports.
We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will calculate the delivery charges based on your given address without the need for payment or registration.
Due to the nature of our oversees warehouses, sometimes orders can take longer than normal to arrive. Please allow 3-5 weeks after original purchase date before contacting us about a missing order unless urgent.
Order Status & Tracking
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 5-7 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number for all deliveries.
For International deliveries, you may track your orders here
Orders and Returns
Our policy last 30 days. If 30 days have gone by since your purchase unfortunately we can no longer offer you a return.
To be eligible for a return your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete a return we require a receipt of purchase.
There are certain situations where a partial refund is granted.
Sale Items (if applicable)
Only regular priced items may be returned and unfortunately items on sale are not eligible.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.[/vc_column_text][vc_column_text]
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.